The Membership Manager is responsible for the strategic direction and management of all membership initiatives.
As part of the strategy to grow the membership base and increase member engagement, the Membership Manager will manage member prospecting, research and analysis; plan and manage member events and programs, collaborate with the Director of Development on budget development, forecasts and reports; collaborate with other departments to foster a customer service culture; and provide oversight for the membership database and renewal process.
Principal Duties and Responsibilities:
Develops and implements a comprehensive annual membership plan including prospecting and direct mail, articulating the value and benefits of membership;
- Plays a lead role in growing membership and increasing member engagement;
Participates in and assists with member cultivation and stewardship activities, such as attending the Museum’s public programs and events;
Maintains a positive presence at Museum activities and actively promotes membership;
Develops and manages annual schedule of membership events;
Arranges and executes all aspects of member events in coordination with the staff;
Manages member prospecting, research and analysis;
Collaborates with the Director of Development to develop a budget, forecasts and reports.
Ensures high-quality records management and customer service for existing and potential members, including collaboration with the database manager on the membership database and renewal process;
Coordinates with the Director of Advancement and Information Technologies and the database manager to enhance membership opportunities through online platforms such as social media, Web site and e-communications;
Answers questions, provides research, fulfills Web site requests, and manages any specific needs of members;
Partners with other Museum staff to foster a customer service culture;
Serves as the project manager for the production of membership collateral pieces such as brochures, Web site information, e-communications, surveys, renewals, etc.;
Is responsible for stewardship of all Museum members;
Supports the Director of Development with other duties as assigned;
Serves as the development lead for the Museum’s Volunteer Guild and Friends of the Library. Collaborates with the Volunteer Director on the Volunteer Guild and Director of Library and Archives on Friends of the Library;
Supports the Director of Board Services with board membership initiatives.
Education and Experience Requirements:
- Bachelor’s degree.
- Two years of related experience and/or training.
Skills and Knowledge Requirements:
Reports to: Director of Development
Database management experience preferred;
- Excellent verbal and written communication skills; confidence in communicating across a wide variety of platforms, including telephonic, online, written and in-person solicitations and presentations;
Excellent interpersonal ability to collaborate effectively with Museum constituencies and staff;
- Ability to function in a collaborative team-oriented field;
- Proven organizational skills; ability to schedule and complete multiple short-term and long-term tasks;
- Some evening and weekend work required;
- Computer skills (Microsoft Office Word, Excel, Raiser’s Edge)
To apply for this position, complete the online application or send a resume with salary history to:
Holocaust Museum Houston
5401 Caroline St.
Houston, TX 77004